At Moksha Collection, we are dedicated to providing our customers with a seamless and enjoyable shopping experience. Our Shipping Policy outlines the details of our shipping processes to ensure transparency and customer satisfaction.

1. Processing Time:

  • Orders are processed and dispatched within 1-3 business days of receiving the order.
  • Customized or made-to-order items may require additional processing time, and customers will be notified accordingly.

2. Shipping Methods:

  • We offer a variety of shipping methods to meet your needs, including standard, expedited, and express shipping.
  • Shipping costs are calculated based on the weight of the items, the selected shipping method, and the destination.

3. Domestic and International Shipping:

  • We provide both domestic and international shipping options.
  • Customers are responsible for any customs duties, taxes, or fees associated with international shipments.

4. Shipping Partners:

  • We work with reputable shipping carriers to ensure the safe and timely delivery of your orders.
  • Customers will receive a tracking number via email once the order has been dispatched, allowing them to monitor the shipment’s progress.

5. Estimated Delivery Times:

  • Estimated delivery times vary based on the shipping method and the destination.
  • While we strive to meet these estimates, unforeseen circumstances such as weather conditions or customs delays may affect delivery times.

6. Shipping Updates:

  • Customers will receive regular updates on the status of their order via email or SMS.
  • It is the customer’s responsibility to provide accurate contact information to ensure smooth communication regarding their order.

7. Address Accuracy:

  • Customers are responsible for providing accurate shipping information, including the correct delivery address.
  • Moksha Collection is not liable for any delays or additional shipping costs incurred due to inaccurate address details provided by the customer.

8. Shipping Costs:

  • Shipping costs are calculated during the checkout process and are based on the selected shipping method and the destination.
  • Free shipping promotions may be offered periodically, and details will be clearly communicated on our website.

9. Order Tracking:

  • Customers can track their orders using the provided tracking number on our website or through the designated carrier’s tracking system.

10. Shipping Inquiries: – For any questions or concerns regarding shipping, customers can contact our customer service team at info@mokshacollection.com

Moksha Collection aims to deliver high-quality handicrafts with the utmost care and efficiency. We appreciate your understanding and cooperation with our Shipping Policy. If you have any further questions, feel free to reach out to our customer service team. Thank you for choosing Moksha Collection!