At Moksha Collection, customer satisfaction is our top priority. We strive to ensure that our customers are pleased with their purchases. Our Return and Refund Policy is designed to be fair, transparent, and accommodating to meet the varying needs of our valued customers.
1. Return Eligibility:
- Items eligible for return must be unused, in their original packaging, and in the same condition as received.
- Customized or made-to-order items may not be eligible for return unless they are defective or damaged.
2. Return Period:
- Customers have 14 days from the date of delivery to initiate a return.
- To initiate a return, customers must contact our customer service team at info@mokshacollection.com to request a return authorization.
3. Return Authorization Process:
- Customers must obtain a return authorization before shipping the item back to Moksha Collection.
- The return authorization will include instructions on how to return the item and the address for the return shipment.
4. Refund Process:
- Refunds will be processed once the returned item is received, inspected, and confirmed to be in its original condition.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable unless the return is due to a defective or damaged item.
5. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the order.
- Provide detailed information and, if possible, include photos of the defective or damaged item.
6. Return Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged item.
- We recommend using a trackable shipping method to ensure the safe return of the item.
7. Exchange Policy:
- At this time, we do not offer direct exchanges. Customers can return the unwanted item and place a new order for the desired item.
8. Cancellation Policy:
- Orders can be canceled within 24 hours of purchase. After that timeframe, orders are considered final, and the return policy will apply.
9. Contact Information:
- For any questions or concerns regarding returns and refunds, customers can reach out to our customer service team at info@mokshacollection.com.
Moksha Collection is committed to providing a positive shopping experience, and we appreciate your understanding of our Return and Refund Policy. If you have any further inquiries, please don’t hesitate to contact our customer service team. Thank you for choosing Moksha Collection!